Refund policy - Catchon TV

At Catchon tv, we strive to provide a reliable and high-quality streaming experience. Customer satisfaction is important to us.

Eligibility for Refunds

Refunds may be granted only under the following circumstances:

• We are unable to activate or deliver the service purchased.
• A technical issue on our side prevents the service from functioning properly and we are unable to resolve it within a reasonable time.

No Refunds Will Be Issued If

• You do not like the channel lineup or content selection.
• You find another IPTV provider after purchasing our service.
• You change your mind after activation.
• You refuse to follow the troubleshooting steps provided by our support team.
• Temporary buffering, freezing, or channel outages occur due to factors outside our control.

Refund Processing Time

• PayPal and Cryptocurrency payments: Refunds are usually processed within 72 hours.
• Credit/Debit Card payments: Refunds may take between 20 and 31 business days to appear on your account.
• In some cases, depending on the payment processor or bank, refunds may take up to 90 days.

We are not responsible for delays caused by banks or payment providers.

Contact Us

For refund requests, please contact our support team with your order details and a description of the issue.